Cancellations for group fitness classes & creche can be made up to 14 hours prior to start time to receive a CREDIT within the original validity of purchase. Once purchased, refunds cannot be granted for cancellations. Within 14 hours of your booked group fitness class beginning, no credit or refund is available, your payment is forfeited.
Group fitness classes will run if there are TWO or more booked within 2 hours of the class starting. If there is only ONE booked with 2 hours until start time, the class will be auto-cancelled & the instructor will not arrive for class.
The lone participant will receive a credit valid for one week from the cancelled class. If the same thing happens the following week at the same class, participant will this time be refunded & that particular group fitness class is then in danger of being removed from the timetable due to lack of interest.
Cancellations for Personal Training can be made up to 24 hours prior to start time to receive a CREDIT within the original validity. Once purchased, refunds cannot be granted for cancellations. Within 24 hours of your booked Personal Training Session beginning, no credit or refund is available, your payment is forfeited.
Please understand the expiry date of all purchases. These dates are firm & remaining classes / sessions will be forfeited if not used within the expiry date:
3 class bundle - valid 7 days from date of purchase
Single class / creche / PT session - valid 7 days from date of purchase
5 class / creche / PT session - valid 1 month from date of purchase
10 class / creche / PT session - valid 2 months from date of purchase
Once purchased, refunds are not available.
All participants must complete registration before attending class. Health screening is essential before participating in any physical activity. We take the personal safety of every participant very seriously.
All participants must be booked in & pre-paid, we cannot take responsibility for anyone who arrives unannounced & there is no class/no spot for them.
Timetable is subject to change without notice, pending class size & instructor availability. Refunds are not available if this occurs.
Classes are subject to cancellation without notice if an instructor suddenly becomes unavailable. Refunds are not available if this occurs & 7 days extension will be granted for single, 5 & 10 class / creche / PT session. No extension available for 3 class bundle for class cancellations.